It can be about anything and could include:
Your complaint will be fully investigated and a response issued within 10 working days. If you are unhappy with the response you can contact our Managing Director: Susan Badhan, Central (UK) Vehicle Leasing Ltd, Office 1 Badhan Court, Castle Street, Hadley, Telford, Shropshire, TF1 5QX
If you are still unhappy with our response you can contact the BVRLA.
The BVRLA will not normally investigate a complaint unless the internal complaints procedure has been exhausted.
Details on how to complain to the BVRLA can be found at www.bvrla.co.uk
As a Consumer Credit Licence holder we do have certain obligations to the Financial Ombudsman Service. All Regulated Consumers may be eligible to refer their complaint to the Financial Ombudsman Service. This must be done within Six months of our final response. When submitting our final response to you we will include a copy of the Financial Ombudsman Service’s explanatory leaflet.
We are happy to receive any other comments on our service to customers.
Please contact us in any of the ways mentioned above or complete a comment card at our offices.